When Systems Go Down,
Patients Don't See an Outage.
Healthcare is the #1 target for cyberattacks — and a breach is never just data. It's a mother's records exposed, a diagnosis leaked, a family's trust broken. NEO delivers enterprise-grade cybersecurity and HIPAA compliance engineered specifically for healthcare, so you can focus on patients while we carry the weight of protecting them.
The threat landscape is aimed at you
Attackers know healthcare carries the most valuable data and some of the thinnest defenses. The numbers behind the headlines are sobering.
Behind every statistic is a patient.
A breach report is really a mother's records exposed, a veteran's diagnosis leaked, a family's trust broken. In healthcare, when technology fails it isn't just data that's lost — it's the confidence of the people who came to you for help. Protecting them is why we do this work.
Compliance is no longer a once-a-year exercise
It's a continuous operating discipline — an overlapping web of federal regulation, state law, payer requirements, and cyber-insurance mandates. We operate all of it for you, with audit-ready evidence.
Know where you are. Plan where you're going.
Every engagement begins by placing your organization on this model — and mapping the path to where you need to be. Each HIPAA plan below advances you along it.
Reactive
Point antivirus, no MFA, ad-hoc backup, unknown compliance gaps.
Protected
Reliable operations and monitored endpoints — the operational foundation.
Managed
MFA, EDR, device management, backup, and a baseline HIPAA program.
Optimized
SIEM/SOC, vulnerability management, and continuous threat hunting.
Enterprise-Ready
HITRUST e1 readiness, PIM/JIT, DLP, full GRC, and audit evidence.
Three progressive tiers. One secure foundation.
Each plan builds on the one before it and moves you further up the maturity model. Every plan is fully tailored to your practice — layer on add-ons to tune coverage to exactly what you need.
Base (HIPAA)
Dependable, monitored IT support for healthcare-adjacent teams that need reliable operations and a secure foundation to build on.
- Cloud productivity & identity management
- Endpoint protection & base email security
- Help desk & user / device onboarding
- Quarterly operational reporting
Standard (HIPAA)
The recommended baseline for any organization that creates, receives, maintains, or transmits Protected Health Information.
- Everything in Base, plus HIPAA safeguards
- MFA, EDR & device management
- Risk assessment, BAA management & training
- Cloud backup & monthly patching
Advanced (HITRUST)
Enterprise-grade operations engineered for HITRUST e1 readiness and evidence-grade compliance reporting.
- Everything in Standard, plus HITRUST e1
- 24×7 SOC, PIM/JIT & data loss prevention
- Full GRC program & audit evidence packaging
- Virtual CISO (vCISO) included
Tailor any plan to your practice
Every tier is a starting point, not a straitjacket. Layer on the capabilities your organization needs — and nothing it doesn't.
Network Management
Design, deployment, and management of your clinical network — firewalls, switching, segmentation, high-density Wi-Fi, and managed VPN for every location.
PopularEnterprise Telecommunications
Hosted voice, e-fax, secure messaging, and AI-driven call handling — a modern, HIPAA-aware communications stack that keeps patients connected to your practice.
PopularServer & Application Management
On-premises and cloud server lifecycle, hardening, monitoring, and patching — plus support for your EHR and clinical line-of-business applications.
Managed SIEM / SOC
24×7 security monitoring, detection, and response — continuous coverage across identity, endpoint, email, network, and cloud.
Vulnerability Management
Continuous scanning, risk-based prioritization, and remediation tracking under SLA — plus penetration testing on a defined cadence.
Advanced Backup & DR
Image-based, immutable, offsite backup for on-premises servers with documented RTO/RPO and tested disaster-recovery procedures.
HIPAA Advisory & vCISO
Fractional security leadership, HIPAA and HITRUST program guidance, board reporting, and incident-response plan stewardship.
HIPAA-Compliant Clinical AI
Custom, HIPAA-compliant AI features that accelerate clinical documentation and administrative work — governed, PHI-aware, and BAA-backed.
Physical Security
Assessments and managed systems for surveillance, badge/access control, and facility protection across your locations.
Trusted when it matters most
When a crisis hits, you find out who your partner really is. Here's what it's like to have NEO in your corner.
We had a cyber incident that required an immediate and knowledgeable response, and NEO Managed Services was there for us. The team responded quickly and assessed the situation efficiently.
They worked diligently to get our systems back up and running as quickly as possible, minimizing disruption to our business. We were extremely satisfied with the professionalism, communication, and ability to handle a stressful situation with confidence.
We highly recommend NEO Managed Services to any organization looking for a responsive, knowledgeable, and dependable IT partner — especially when it matters most.
The NEO IT management team has been one of the best services we have used in a long time! They are always quick to respond whenever we are having technical issues and truly care about our cyber security. When a tornado left our office without any power, the NEO team was the first to reach out to make sure that we were okay. They provided us with action steps to take in order to get our systems up and running smoothly. If you own a business or are looking for a better IT management team, I recommend you consider NEO.
Neo Managed services has been a great addition to my clinic. I have had a few cyber incidents and the Neo team squashed the issue in within 15 minutes and built further protection to keep it away in the future. Being in the health field immediately puts you at risk for cyber security issues. To know that my clinic meets HIPAA compliance and is protected feels really good. Ultimately most clinic owners don't even think about the potential attacks and security that's necessary! Thank you Neo Managed Services!
Technology that protects the people you serve
From the front desk to the exam room to the data center, every control we operate has one purpose: keeping patient care running and patient data safe.
Protect your patients. Protect your practice.
Start with a free, no-obligation IT assessment. We'll place you on the maturity model, map your HIPAA gaps, and recommend the right plan — whether or not you engage NEO.